Patient resources
Frequently asked questions.
Straight answers about visiting Lubbock Family Medicine. If your question is not here, call the office and a real person will help.
Visiting the clinic
What are your clinic hours?
Monday – Friday, 8:00 AM to 5:00 PM. Closed Saturday and Sunday. Walk-ins are welcome during clinic hours.
Do you take walk-ins?
Yes. Walk-ins are welcome during clinic hours for minor emergencies and sick visits. If you would rather not wait, you can also book online or call ahead.
Where is Lubbock Family Medicine located?
7008 Indiana Ave, Ste. A, Lubbock, TX 79413. Get directions (opens in a new tab).
Do you see children as well as adults?
Yes. We provide healthcare for the young to the young at heart, from sick-child visits and school physicals to geriatric care.
Do you offer telemedicine?
Telemedicine visits are available. Call (806) 698-8088 to ask whether your visit can be handled by telemedicine.
Appointments and new patients
How do I book an appointment?
Book online through our Healow scheduling page (opens in a new tab), call (806) 698-8088, or walk in during clinic hours.
What should I bring to my first visit?
Your current insurance card and any referral (our financial policy requires them at every visit), plus your completed new patient paperwork if you filled it out at home.
Where do I find the new patient paperwork?
Download the five-page packet from our New Patients page (or open the PDF directly), print it, complete it, and bring it to your appointment.
How do I book cosmetic, hormone therapy, or sexual wellness services?
Call (806) 698-8088, Ext. 7, and our staff will schedule your visit. Online booking is also available for the practice.
Which providers will I see?
Our team includes physicians, nurse practitioners, physician assistants, and a registered dietitian. Meet them on our Providers page.
Insurance and payment
Do you accept my insurance?
Call (806) 698-8088 with your plan name and our staff will confirm your coverage before your visit. We honor all of our insurance contracts and take adjustments as instructed by our payers. See Insurance and Payment.
What do I pay at my visit?
Deductibles, co-payments, co-insurance, and payment for any services not covered by your insurance are collected at the time of your visit.
What if I do not have insurance?
Uninsured patients pay a $250 deposit at check-in. If your final balance at checkout is more than the deposit, the remaining balance is due at that time; if it is less, the difference is refunded to you at checkout.
How do I pay a bill?
Pay online through the patient portal (opens in a new tab), or in person at the clinic. We do not send paper statements; you are notified of any balance at your next appointment.
Does Medicare cover house calls?
House calls are covered in the same manner as a visit to your office-based doctor. If you normally pay $0 out of pocket to see your office-based doctor, you will pay $0 out of pocket for a house call, after any deductible is met. Many other insurance plans also cover house calls.
Patient portal and communication
What can I do in the patient portal?
Schedule new appointments, check upcoming appointments, send messages to our staff, view current and past statements, update or review personal information, and download paperwork. About the portal.
Can I email the office with a medical question?
Please use the patient portal for medical questions. Email and text are not secure ways to send health information; we communicate by email or text only with your written consent.
What is your fax number?
(806) 698-8588.
Mobile House Calls
Do your providers make house calls?
Yes. The LFM Mobile House Calls team provides primary care in private homes, assisted living facilities, and nursing homes. Call 806-74-HOUSE ((806) 744-6873).
Can you help with nursing home placement?
Yes. Our physicians, nurse practitioners, and physician assistants visit all area nursing homes and assisted living facilities in Lubbock and can help you make an informed placement decision for your loved one.
Working with us
Are you hiring?
Open positions are posted on our careers page (opens in a new tab), hosted by Paycom.
Still have a question?
Call us and a real person will help.
Same-day questions? Our front desk is happy to help during clinic hours.